FAQ

Frequently asked questions

Where do you deliver?

We focus on the UK and Europe, and you can see the countries we deliver to at checkout. Delivery to Europe may take longer than delivery within the UK, and any customs duties or import taxes are the customer's responsibility, as set out in our shipping policy.

How long does delivery take?

Orders are usually dispatched within 1–3 business days, and delivery then typically takes 7–14 business days, depending on your location. You will get a shipping confirmation email once your order is on its way. See our shipping policy for details.

What if my item arrives faulty or damaged?

Email support@shopzenvori.com as soon as you can with your order number and a clear photo. We will review your request and reply within 2–3 business days.

Can I cancel or return my order?

Yes. You can cancel within 14 days of receiving your goods. Please read our refund policy for how it works, including the exception for opened hygiene items such as toothpaste tablets and blemish patches.

Are your products suitable for sensitive skin?

Everyone's skin is different. Check each product page for details, and stop using any product that causes irritation. If you have a skin condition or allergies, speak to a pharmacist or your GP first.

Do your products come with a warranty?

Products do not come with a separate manufacturer's warranty unless it is stated on the product page. This does not affect your statutory rights under UK consumer law.

How can I contact you?

Email support@shopzenvori.com and we will get back to you.