Refund policy

Returns & Refunds Policy

Returns We accept returns within 14 days of delivery. To be eligible for a return, items must be faulty or damaged upon arrival. We do not accept returns for change of mind or items that have been used or opened.

How to Request a Return To initiate a return, please contact us at support@shopzenvori within 14 days of receiving your order. Include your order number and a photo of the faulty or damaged item. We will review your request and respond within 2–3 business days.

Refunds Once your return is approved, we will process a full refund to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the item was faulty or damaged.

Warranty Our products do not come with a manufacturer's warranty unless otherwise stated on the product listing.

Non-Returnable Items Items that are not faulty or damaged are not eligible for return or refund.