Refund policy

Returns & Refunds Policy

Your right to cancel

You can cancel your order and get a refund within 14 days of receiving your goods, without giving a reason. To cancel, email support@shopzenvori.com with your order number. You then have 14 days from telling us to send the goods back.

How to return an item

Please email us before sending anything back so we can confirm the correct return address, as items sent to the wrong address may not reach us. Please return items unused and in their original packaging where possible, and keep proof of postage.

Return postage

If you cancel because you have changed your mind, you pay the cost of returning the goods. If an item is faulty, damaged or not as described, we will cover the cost of returning it.

Refunds

We will refund you within 14 days of receiving the goods back (or of receiving proof that you have sent them, if that is earlier). Refunds are made to your original payment method. We refund the standard delivery cost you paid, but not any extra cost of a more expensive delivery option you chose. If returned goods have lost value because they were handled more than was needed to check them, we may deduct that loss from your refund.

Faulty, damaged or incorrect items

f your item arrives faulty, damaged or not as described, email support@shopzenvori.com as soon as you can with your order number and a clear photo. We will review your request and reply within 2-3 business days. Under the Consumer Rights Act 2015 you can reject faulty goods within 30 days for a full refund, and we will also offer a replacement where one is available.

Hygiene-sealed items

For health and hygiene reasons, sealed items such as oral care and skin products (for example toothpaste tablets and blemish patches) cannot be returned once the seal has been broken, unless they are faulty.

Your legal rights

This policy does not affect your statutory rights under UK consumer law.